You’re interested by our solution and have further questions about…: Vous êtes intéressé par notre solution et avez des questions :
We gathered here all the most frequently asked questions (F.A.Q) answers and everything you need to no about our solution and offers.
Our digital platform ROBIN is a SaaS (software as a service) with a subscription plan. Our customers sign for a 12 months minimum contract.
Beyond this, our sales team can offer you a negociated pricing.
The software is billed on a monthly basis.
Your subscription depends on a price scale integrating:
If you’d like to benefit from our indoor and outdoor geolocation solution, ROBIN, our platform is included in the overall budget.
However, IoT purchase and integration is not mandatory if your use case doesn’t require any technology setup at your plant’s.Ask for a demo
At Zozio, the entire pre-sales phase is free of charge. It includes gathering your requirements, analyzing your site and diagnosing your needs, and our technical and operational teams business travels.
We are working by your side to learn more about your use case and the performances issues you are facing everyday. Following the reception of your requirements briefing, we’ll send you a business offer integrating the selected widgets for your platform configuration and suggested technologies – in partnership with our suppliers – and our best pricing offer.
This phase may require for us to organize a few workshops at your plant’s to ensure close cooperation between our teams and yours and a better understanding of your business.
Following this phase, we start configuring your platform.
After the platform’s deployment, you can choose to call on us to assist you with its long-term configuration, or prefer to have an in-house expert dedicated to its autonomous configuration.
As with the implementation of our platform ROBIN, the pre-sales phase required to qualify your needs is free of charge.
We can adapt our solutions to your specific needs, depending on the geolocation accuracy you require and your type of industrial environment (highly metallic, ATEX, etc.).
A technical sales engineer will visit your site to study your constraints and provide the best possible response.Ask for a use case diagnosis
*subject to availability of equipment requested
After signing your purchase order, a project manager is assigned to you. You can contact him or her by e-mail or telephone to answer any questions you may have.
Whether the platform and IoTs have been setup by you or by your Zozio’s project manager, he will ensure that the IoT infrastructure for indoor geolocation is properly configured and commissioned, and that it is correctly installed on your outdoor equipment.
To launch the digitalization project for your industrial site, we hold a meeting on your premises with your assigned project manager and the main users of the solution, to discuss access to your site and security conditions.
This is followed by the planning of the intervention and the positioning of slots in the schedule, and then the technical validation phase.
As part of your post-deployment project follow-up, a Customer Success Manager is assigned to you to ensure that the solution meets the objectives set with your Project Manager.
This role revolves around needs feedback, training, maintenance, analysis and diagnosis of potential developments and evolutions for your solution, and customer satisfaction.
The person dedicated to your account takes charge of several aspects:
In addition to the role of Customer Success Manager, you can call on our technical support, presented by your project manager.
Technical support guarantees :